Information We Collect

1. Information you provide to us or allow others to provide to us at various points in the MIRAAYA experience, you may provide us with information about yourself. For example, when you create an account with MIRAAYA, you provide us with personal information like your name, email address, and phone number. And if you place an order with MIRAAYA, we collect information including your address, phone number, payment method information in case of advance payment, and the details of your order.

2. Technical information about usage of MIRAAYA When you use the MIRAAYA services, either through our mobile app or website, we automatically receive some technical information about the hardware and software that is being used.

3. Location Permissions By granting access to location services, we will be able to select the closet stores around you to serve you in shortest possible time. Once an order is placed, you will be able to track your order in real time while your location is on and get notifications if the app was open in the background.

Like any other website and mobile App, We and our partners use various technologies to collect information, including cookies and device identifiers. Cookies are small text files that are sent by your computer when you access our services through a browser. We may use session cookies (which expire when you close your browser), persistent cookies (which expire when you choose to clear them from your browser), and other identifiers to collect information from your browser or device that helps us personalize your experience and remember things like that you have already logged in to MIRAAYA. We employ some third-party services to help us understand the usage of MIRAAYA, and these third parties may also deploy cookies on our site or collect information through our mobile applications. For example, we use Google Analytics to understand, in a non-personal way, how users interact with various portions of our site.

When you use MIRAAYA, our servers will record information about your usage of the service and information that is sent by your device. Logs information can include things like the IP address of your device, information about the browser, operating system and/or app you are using, unique device identifiers, pages that you navigate to and links that you click, searches that you run on MIRAAYA, and other ways you interact with the service. If you are logged into the MIRAAYA service, this information is stored with your account information.

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. MIRAAYA App and Web do not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

We may use the information we collect for various purposes to:

1. Provide the MIRAAYA service to you and to improve the quality of the service we’re able to offer.

2. Allow MIRAAYA Staff to choose your items at a store, deliver your items to you, and call or text you or send App Notification with any updates or problems.

3. Charge you for the purchase and delivery costs through one or more payment processing partners.

4. Offer you customized content (including advertising and promotions), such as prominently displaying items you purchase frequently.

5. Understand how users interact with our service as a whole in order to test new features and improve MIRAAYA for everyone.

6. Provide customer service, respond to your communications and requests, and contact you about your use of MIRAAYA.

MIRAAYA is a platform that provides retail shopping service and delivers the goods that users order them from MIRAAYA customer app. To facilitate the process, we need to share information about you and your order with the other parties who help enable the service. This includes, for example, MIRAAYA staff who pick and deliver your order, and the payment processing partner(s) that we use to validate and charge your credit card and your mobile wallet. Note that only our payment processing partner(s) receive any credit card information.

We also share information under the following principles:

With your consent or at your direction — We will share your information with entities outside of MIRAAYA when we have your consent to do so, or it is done at your direction. For example:

If you invite friends to use MIRAAYA through our platform, we will share some information with the friends you invite like your name and picture. Likewise, if you choose to join someone else’s cart, they will see some of your information.

For external processing — We sometimes employ third parties outside of MIRAAYA to process information on our behalf in compliance with this Privacy Policy and using other appropriate security and confidentiality measures.

For legal purposes — We share your information when we believe that the disclosure is reasonably necessary to (a) comply with applicable laws, regulations, legal process, or requests from law enforcement or regulatory authorities, (b) prevent, detect ,or otherwise handle fraud, security, or technical issues, and (c)protect the safety, rights, or property of any person, the public, or MIRAAYA.

On a non-personal or aggregate basis — We share information with retailers and advertisers on both a non-personally identifying basis (including order and delivery details but not including payment information) and an aggregate basis.

For business purposes — We may share your information in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company. We may also share your information between and among MIRAAYA, and its current and future parents, affiliates, subsidiaries, and other companies under common control and ownership.

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.

This policy may change from time to time and any revised Policy will be posted at this page, so we encourage you to review it regularly. If we make changes, we will notify you by revising the date at the top of this Policy and, in some cases, we may provide you with additional notice (such as a notice on our homepage or sending you a notification).

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.

To delete your account, please send an email to support@miraaya.com